1.If any item is defective, please contact with us first, we will check the problem what is it and solve it.If you would like to refund,we could do it after receive the item. 2.Exchange/Replace: Returned item has to be in its original condition(not affect the second sale) and return within 14 days upon receival. Buyer pay the return shipping costs. After receiving the return we will make a replacement depends on our available stock, if not available, a refund will be issued. 3.If the address you provided is wrong, we don't have responsible to refund or re-shipped to the new address.